It's been a while since my last blog post. As I sit in my calm office – my second home – I realize my blog is more than just words. It's a peek into my work journey, something that might resonate with some of you. Today, I break the silence, hoping to keep this flow going. In my last post, I shared proudly how I became a top performer at HSBC. But truth be told, it wasn't all easy. There were mistakes that slowed me down. Writing this is hard and maybe that is why it took me so long to publish this blogpost. When I started at HSBC, I followed all the rules, especially the dress code. It was mandatory and it was my first job. I wanted to make a good impression. But soon after I joined there was a dress code policy change, they made it Semi-Formal. I took it too far. I went from semi-formal straight to too casual, and it affected my work attitude, it affected how people looked at me. My shifts started at 7:30 each morning. And at that phase of my life, I lacked ...
In my previous blog posts, I shared my experiences of a failed interview and a successful interview. Now, let's dive into the story of my first job. Joining HSBC bank as a Customer Service Executive, I embarked on a journey as part of the Singapore process in Payments Investigations. My role involved investigating stuck payments and finding solutions to clear them. Today, I'll reveal how I became one of the top contributors in my team during my 1.5-year tenure at the organization. Challenges I Faced: Feeling Out of Place: Initially, joining a new team made me uncomfortable as I felt disconnected. I went through weeks of having no one to eat lunch with until I made an effort to mingle with my colleagues. Self-Responsibility: I realized that no one else was accountable for my training, sense of belonging, or getting me started with work. While there was an induction process, the onus was primarily on me to take charge. Adapting to Organizational Culture: Every organi...